Training & Development Lectures - HR, Learning, Evaluation & Career Development - Net Promoter Scores (NPS) - Training & Development Lecture 7.3 (Full Version)

In this video, we explore how Net Promoter Scores (NPS) are used to measure trainees' reactions to training programs. You’ll learn how to calculate NPS, interpret the results, and use them to assess program promotability. Table of Contents: * Collect Data from Trainees: Learn how to gather feedback by embedding a simple question in the post-training survey, asking trainees to rate how likely they are to recommend the program to their colleagues on a scale of 0 to 10. * Classify Ratings: Understand how to categorize trainees into detractors (ratings of 0–6), passives (ratings of 7–8), and promoters (ratings of 9–10) to identify satisfaction levels. * Calculate NPS: Discover the steps to calculate NPS by subtracting the percentage of detractors from the percentage of promoters and multiplying the result by 100. * Interpret NPS: Learn how to interpret NPS values, to achieve scores over 30% and address programs with negative scores for improvement. 📖 Reference: Noe, R. A. (2020). Employee training and development (8th ed.). New York: McGraw-Hill Education. #NetPromoterScore #TrainingEvaluation #TraineeFeedback #ProgramPromotability #TrainingAndDevelopment #ProfessorQ #SubscribeForMore