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Intentional Silence as a Moderation Technique
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UX Research Methods & Usability Testing - Intentional Silence as a Moderation Technique

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  • 8.5 hours of video
  • Certificate of completion
  • Access on mobile and TV

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When conducting user interviews or running #usability studies, don't rush to talk as soon as the user stops speaking. Deliberately staying silent for longer than it feels comfortable will often prod users into saying more. (Read full article: https://www.nngroup.com/articles/intentional-silence-ux/ ) #UX

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