UX Research Methods & Usability Testing - 5 Reasons to Test Even When You “Know” the Answer

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What you'll learn

This course includes

8.5 hours of video
Certificate of completion
Access on mobile and TV

Summary

Keywords

UX User experience Usability nng nielsen norman group ux design ux research customer experience service design ten heuristics ux writing information architecture

Full Transcript

Evidence from usability studies can be more convincing than what you say. Test even if you can easily determine the difference between good and bad designs. Read More: https://www.nngroup.com/articles/ux-without-user-research/ Watch Next: https://www.youtube.com/watch?v=E3Yk8JQFgvM Enroll in live training: https://link.nngroup.com/yt-usability-testing Subscribe to our weekly newsletter: https://link.nngroup.com/yt-newsletter Follow us and stay connected: Linkedin: https://www.linkedin.com/company/nielsen-norman-group Instagram: https://instagram.com/nngux?igshid=YmMyMTA2M2Y= X(Twitter): https://x.com/nngroup _______________________________________________________ Chapters: 00:00 Introduction 0:31 1. Build Camaraderie and Trust 1:05 2. Bridge Divergent Ideas 1:38 3. Handle Awkward Requests from Management 2:11 4. Deliver Bad News Through Users 2:38 5. Just in Case You’re Wrong 3:05 Conclusion 3:30 View More NN/g Content