Human Relations in Organizations - Non-verbal communication

Nonverbal communication is the process of conveying a message without the use of words; it relates to the dynamic process of communication, the perception process and listening, and verbal communication. Nonverbal communication is fluid and fast, universal, confusing, and contextual. It can add to, or replace, verbal communication and can be intentional or unintentional. Nonverbal communication communicates feelings and attitudes, and people tend to believe nonverbal messages more than verbal ones. HROB152 Ch 5 Part 3