Human Relations in Organizations - Human Relations: Communication styles and listening styles

There are four main types of communication styles: expresser, driver, relater, and analytical. The better we can understand our own style of communication and the styles of others, the easier it will be to communicate with them. Passive, aggressive, and passive-aggressive behaviors are not healthy ways of communicating. Assertive behavior, on the other hand, respects one’s own rights and the rights of others. Listening is also an important part of communication. Active listening occurs when we are interested in what the other person has to say, and we check with the speaker to make sure we understand what they have said. Competitive or combative listening is when we are focused on sharing our own point of view. Passive listening is when we listen to someone but do not verify that we understand what someone is saying. When sending e-mails, follow the four Cs: complete, concise, correct, and clear. HROB152 Ch 5 Part 2