Human Relations in Organizations - Human Relations: Emotional intelligence (EQ)

How to be your best self: Emotional intelligence (EQ) is different from intelligence quotient (IQ) in that EQ can help predict career success and can be improved over time, whereas IQ is more stable over time. EQ consists of 4 main components: 1) Self-awareness is the first and comprises the ability to understand one’s own emotions and reactions to those emotions. 2) Self-management refers to the ability to manage one’s reactions and emotions.3) Social awareness refers to one’s ability to read body language and social cues to develop positive relationships both professionally and personally. 4) Relationship management allows us to handle conflict and have a good relationship with others. EQ is important because most successful people have both the appropriate IQ levels for their job and EQ skills. Research shows that EQ makes up 58% of job requirements, is the single biggest predictor of performance in the workplace, and the strongest driver of leadership and personal excellence. Human Relations Chapter 2 Part 1