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Human Relations: Impression management (IM), reputation management, dining etiquette, technology IM
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Human Relations in Organizations - Human Relations: Impression management (IM), reputation management, dining etiquette, technology IM

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This course includes

  • 10.5 hours of video
  • Certificate of completion
  • Access on mobile and TV

Summary

Full Transcript

To ensure career success, there are a few things to be noted. First impressions are important, so having a firm handshake that is web-to-web is important. When meeting someone (if appropriate, shake their hand), look them in the eye, and repeat their name to help you remember it. When dining, there are many etiquette rules. E.g., place the napkin on your lap and use the correct forks and glasses. The first forks you will use are farthest from the plate, and then you work your way in. Dinnerware, such as a bread plate, is always on the left and glasses are always on your right. Basic commonsense etiquette, such as not using the napkin on your face or nose, and waiting to begin eating until everyone has their food, would be important to consider in dining etiquette. The use of technology has increased and so has the rudeness, some studies show. Basic etiquette for phones includes not texting while you are having a face-to-face conversation with someone and avoiding speaking loudly. Other things regarding technology might include not copying everyone on an e-mail, making sure to use spellcheck, and using proper grammar. Make sure to engage in careful consideration before posting comments on social media. This is called reputation management. Other tips for etiquette include sending thank you cards (not e-mails), being on time, keeping commitments, and making sure to involve others in a conversation.

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