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TOP 7 CUSTOMER SERVICE 'STRENGTH BASED' INTERVIEW QUESTIONS & ANSWERS! (PASS YOUR INTERVIEW!) ACCESS MY CUSTOMER SERVICE TRAINING COURSE VIDEOS: https://youtu.be/SsNfAOTZNZY?si=TCFbSKOb4WUf1I9j #customerservice #jobinterview #interviewpreparation #customerservicetraining learn how to answer customer service strength-based interview questions with tips, questions and brilliant sample answers from YouTube's leading interview coach, Richard McMunn. This training lesson is perfect for all Customer Service job roles, including: - Customer Service Representative (CSR) https://youtu.be/zv0DEZLT8no?si=iXUdt4q0I4iTvqAh - Customer Support Specialist - Call Centre Agent / Call Center Representative https://youtu.be/H6nh-I61Xao?si=mHtWaUc6zfX4U0A7 - Customer Service Advisor - Customer Success Manager (CSM) https://youtu.be/xsAj4qonecA?si=htmuen2n29e9bRsY - Helpdesk Support Officer - Service Desk Analyst https://youtu.be/PjELrp2G9LI?si=bayZeYM_DpBcRAkc - Client Services Associate - Front Desk Receptionist https://youtu.be/uHpcj1JCWjw?si=IirMiGWgWDcVNE9c - Retail Customer Service Associate https://youtu.be/Q92IBseFUO0?si=SCXyiao4lkm7FG7E TOP 7 CUSTOMER SERVICE 'STRENGTH BASED' INTERVIEW QUESTIONS & ANSWERS! Q. What’s your definition of good customer service? 02:29 TIP 1. This common customer service interview question assesses your customer service knowledge and values (whether you believe good customer service is important). TIP 2. In your answer, demonstrate your understanding of how vital good customer service is to the success of a business and give examples of it in action! Q. How would you deal with a difficult or upset customer? 04:19 TIP 1. This next common question assesses resilience, patience, and your ability to problem-solve. TIP 2. I recommend that you say you would use a five-step process to achieve a positive outcome for the customer. These steps include: - Listening to the customer and demonstrating empathy; - Clarifying the problem; - Working with the customer to create a solution that meets their needs. Q. Tell me about a time you went above and beyond for a customer. 06:42 TIP 1. This next common customer service ‘strength-based’ question assesses initiative, ownership, and your ability to deliver excellent service. TIP 2. I strongly advise that you use the STAR METHOD to deliver your answer: SITUATION: The situation you were in with the customer. TASK: The task that needed your attention. ACTION: The action you took to go above and beyond for the customer. RESULT: The result following your and others' actions. Q. What would you do if you overheard a colleague speaking rudely to a customer? 08:50 TIP 1. When answering this next question, you must say you would take action to intervene calmly and professionally to protect the customer. TIP 2. Once you have intervened, state that you will speak privately with your colleague to establish the facts and ensure they fully appreciate the importance of delivering excellent customer service. Q. Describe a situation where you turned a negative customer experience into a positive one. 10:47 TIP 1. Sometimes, individuals or entire companies fail to deliver the right levels of customer service. This question assesses whether you can take ownership of negative situations to achieve a positive resolution. TIP 2. Use the STAR METHOD to structure your answer: Situation, Task, Action and Result. Q. When the customer service environment gets busy or pressured, what do you do? 13:09 TIP 1. This interview question assesses prioritisation skills, your ability to remain composed under pressure and efficiency. TIP 2. In your answer, state that you would: - Remain calm and composed. - Assess tasks to determine which must be completed first. - Communicate with your co-workers to check whether anyone in the team is struggling. Q. How do you handle getting negative feedback from a customer? 14:52 TIP. You must demonstrate that you would use feedback from customers to improve – never take anything a customer says personally – instead, determine how you can benefit from the feedback. STUDY MY CUSTOMER SERVICE TRAINING COURSE: https://youtu.be/SsNfAOTZNZY?si=rnUwmWFWESZuuDiP
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