Interview Questions and Answers - INTERVIEW SKILLS : How Would You Deal With A DIFFICULT CUSTOMER? Interview Question & ANSWER!

In this training video, Richard McMunn will teach you how to answer the tough and common customer service interview question: How would you deal with a difficult customer? #interviewskills #interviewquestionsandanswers #customerserviceinterview HOW TO DEAL WITH A DIFFICULT CUSTOMER INTERVIEW QUESTIONS Structure our answer using the following 3 important tips: #1 – LISTEN, show that you are listening and ACKNOWLEDGE. #2 – LOWER YOUR VOICE, show EMPATHY and build RAPPORT. #3 – Provide a SOLUTION, SUMMARIZE and DELIVER. This common and tough customer service interview question is sometimes asked in this manner: Q. Tell me a time when you dealt with a difficult customer or client? Q. When have you had to deal with an angry or irate customer? Q, What would you consider when dealing with a challenging customer? Q. How would you deal with an angry customer? Q. How would you deal with a difficult customer on the telephone? Connect with Richard McMunn on LinkedIn.com: https://www.linkedin.com/in/richard-mcmunn-coach/ WATCH Richard's CUSTOMER SERVICE INTERVIEW QUESTIONS AND ANSWERS VIDEO: https://youtu.be/F-JpLkYpcIY HOW TO PASS A CUSTOMER SERVICE INTERVIEW: https://youtu.be/tSxDwCMDnK8