Interview Questions and Answers - TOP 7 Customer Service Interview Questions & Answers!

TOP 7 Customer Service Interview Questions & Answers! Presented by Richard McMunn of: https://passmyinterview.com/answers-to-customer-service-interview-questions/ #customerserviceinterview #interviews #interviewquestionsandanswers In this video, Richard McMun will give you example answers to the following CUSTOMER SERVICE interview questions: Q1. How would you communicate something to a customer that you knew they would not be happy with? 00:27 Q2. A customer complains that they have an old ticket which the Service Desk team has responded to but no one has actually fixed the issue. The customer is unhappy and they are going to escalate the issue because it should have been rectified fixed last week. What would you do in this situation? 02:26 Q3. In customer service, what do you need to consider when resolving a complaint? 04:45 Q4. If we asked you to create a company customer complaints policy, what would you include? 06:31 Q5. How do you define excellent customer service and give me some examples of it? 08:41 Q6. How would you handle a customer that is wrong? 10:27 Q7. How would you keep yourself motivated if a customer aimed their frustrations at you? 12:22 OTHER USEFUL INTERVIEW TRAINING VIDEOS BY RICHARD MCMUNN ON YOUTUBE: 21 Customer Service Interview Questions & Answers: https://youtu.be/YY7NFNMiQN4 Live MOCK INTERVIEW: https://youtu.be/KCm6JVtoRdo CONNECT WITH RICHARD MCMUNN ON LINKEDIN.COM: https://www.linkedin.com/in/richard-mcmunn-coach/ DOWNLOAD THESE SLIDES AND RICHARD'S TOP 21 CUSTOMER SERVICE INTERVIEW ANSWERS: https://passmyinterview.com/answers-to-customer-service-interview-questions/