Operations Management Graduate MBA Course Lectures - Lecture 9 Management of Quality

Operations Management Chapter 9: Management of Quality This lecture explores: The Evolution of Quality Management The Foundations of Modern Quality Management: The Gurus Insights on Quality Management Quality Awards Quality Certification Quality and the Supply Chain Total Quality Management Problem Solving and Process Improvement Quality Tools Operations Strategy This lecture is ideal for MBA students, business majors, and professionals seeking a clear, structured introduction to how operations support organizational strategy and leadership. 📚 Whether you’re preparing for an exam, teaching a course, or strengthening your leadership toolkit, this session provides a practical and conceptual foundation for managing operations in today’s complex environment. The textbook for this course is Operations Management by William J. Stevenson: https://amzn.to/4ruYWF5 https://amzn.to/3ZNxFkR https://amzn.to/3MJ5KiZ https://amzn.to/4at9s9J As an Amazon Associate, I earn from qualifying purchases. If you found this helpful, please like, subscribe, and share with others studying business and leadership. 0:00 Introduction 0:06 Dimensions of Product Quality 1:18 Dimensions of Service Quality 2:30 Responsibility for Quality 3:05 Costs of Quality 7:10 Quality Awards 8:15 Quality Certification • International Organization for Standardization 9:57 TQM Elements 10:19 Continuous Improvement 12:00 Process Improvement 12:22 Six Sigma (3.4 defects per million) 14:16 Seven Quality Tools 17:07 Methods for Generating Ideas 21:52 Operations Strategy 23:18 Lecture 9 Summary