Operations Management Graduate MBA Course Lectures - Lecture 18 Management of Waiting Lines

Operations Management Chapter 18: Management of Waiting Lines This lecture explores: Why is There Waiting? Managerial Implications of Waiting Lines Goal of Waiting-Line Management Measures of Waiting-Line Performance Queuing Models: Infinite-Source Queuing Model: Finite-Source Constraint Management The Psychology of Waiting Operations Strategy This lecture is ideal for MBA students, business majors, and professionals seeking a clear, structured introduction to how operations support organizational strategy and leadership. 📚 Whether you’re preparing for an exam, teaching a course, or strengthening your leadership toolkit, this session provides a practical and conceptual foundation for managing operations in today’s complex environment. The textbook for this course is Operations Management by William J. Stevenson: https://amzn.to/4ruYWF5 https://amzn.to/3ZNxFkR https://amzn.to/3MJ5KiZ https://amzn.to/4at9s9J As an Amazon Associate, I earn from qualifying purchases. If you found this helpful, please like, subscribe, and share with others studying business and leadership. 0:00 Introduction 1:27 Queuing Theory 1:53 Why Is There Waiting! 3:06 Waiting Lines: Managerial Implications 5:21 Waiting Line Management 6:17 Waiting Line Characteristics 7:38 Simple Queuing System 9:11 Common Queuing Systems 11:53 Queue Discipline 12:54 Waiting Line Metrics 15:28 Total Cost Curve 16:37 Psychology of Waiting 21:26 Summary