Operations Management Graduate MBA Course Lectures - Lecture 10 Quality Control

Operations Management Chapter 10: Quality Control This lecture explores: Phases of Quality Assurance How Much to Inspect Where to Inspect in the Process Statistical Process Control Control Chart Errors Observations from Sample Distribution Mean and Range Charts Nonrandom Patterns Improving Process Capability Taguchi Loss Function Sampling Plans Operating Characteristic (OC) Curve Risk Inspection Operations Strategy This lecture is ideal for MBA students, business majors, and professionals seeking a clear, structured introduction to how operations support organizational strategy and leadership. 📚 Whether you’re preparing for an exam, teaching a course, or strengthening your leadership toolkit, this session provides a practical and conceptual foundation for managing operations in today’s complex environment. The textbook for this course is Operations Management by William J. Stevenson: https://amzn.to/4ruYWF5 https://amzn.to/3ZNxFkR https://amzn.to/3MJ5KiZ https://amzn.to/4at9s9J As an Amazon Associate, I earn from qualifying purchases. If you found this helpful, please like, subscribe, and share with others studying business and leadership. 0:00 Introduction 0:05 Phases of Quality Assurance 0:59 How Much to Inspect 1:27 Where to Inspect in the Process 4:34 Control Chart 5:10 Errors 6:21 Observations from Sample Distribution 6:38 Mean and Range Charts 8:19 Nonrandom Patterns 10:50 Improving Process Capability 11:18 Taguchi Loss Function 14:53 Sampling Plans 15:45 Operating Characteristic (OC) Curve 16:53 Risk 18:08 Summary