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In this lecture, we explore the foundations of operations management—the discipline that transforms inputs into goods and services efficiently and effectively. You’ll learn how organizations design and manage systems that drive performance, quality, and value creation. We cover both system design decisions (long-term, strategic choices) and system operations decisions (day-to-day, tactical execution), with real-world examples that connect theory to practice. Topics include: • What operations management is and why it matters • System design vs. system operations decisions • Capacity planning and facility layout • Inventory management and scheduling • Quality management and Total Quality Management (TQM) • Decision models and management science • Scientific management and human relations management • Environmental and ethical considerations in operations • The role of big data and artificial intelligence in operations management This lecture is ideal for MBA students, business majors, and professionals seeking a clear, structured introduction to how operations support organizational strategy and leadership. 📚 Whether you’re preparing for an exam, teaching a course, or strengthening your leadership toolkit, this session provides a practical and conceptual foundation for managing operations in today’s complex environment. The textbook for this course is Operations Management by Stevenson: https://amzn.to/4ruYWF5 https://amzn.to/3ZNxFkR https://amzn.to/3MJ5KiZ https://amzn.to/4at9s9J As an Amazon Associate, I earn from qualifying purchases. 0:00 Introduction 1:50 What Is Operations Management? 4:30 The Importance of Operations in Organizations 7:45 The Transformation Process: Inputs → Outputs 11:20 Goods vs. Services 14:10 Key Components of Operations 17:35 System Design vs System Operation 20:10 Operations Decisions Overview 22:55 Historical Evolution of Operations Management 26:00 Quality and Continuous Improvement 28:40 Technology & Data in Operations 31:15 Ethical and Environmental Considerations 34:00 Summary & Closing
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