AWS Connect Tutorial | Read The Manual - Demo - Microsoft Bot(Luis) with Amazon Connect Live Agent
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What you'll learn
This course includes
51 hours of video
Certificate of completion
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Summary
Full Transcript
In our next integration video, we have tried to integrate a Luis Bot (Microsoft) with Amazon Connect Chat agent.
This solution allows us to transfer the call to the next available agent as per queue when the bot cannot assist with a particular query.
Technology :
Node.js
Aws SDK
MS Bot Framework(node.js)
Benefits:
- Leverage Amazon connect chat along with voice agents
- No additional costing
- Integrate with any bot i.e Chat or Voice ( Alexa, Google Home, Siri, etc)
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