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Complete Tutorial Part 1 | AWS Connect | Member : A Topics Covered : - Introduction to Amazon Connect and its key components (https://docs.aws.amazon.com/connect/latest/adminguide/workload-layers.html) - Understanding the concept of CallFlows - Overview menus for interactive voice response (IVR), prompts - Overview queues, routing, Office hour etc - Overview of Users/Agent Identity Management ( Only overview) https://docs.aws.amazon.com/connect/latest/adminguide/configure-saml.html https://catalog.workshops.aws/workshops/33e6d0e7-f927-4531-abb1-f28a86ba0872/en-US - Understanding audio conversation storage in Amazon Connect - Verification and compliance considerations ( part in development side) - Configuring and monitoring audio storage settings - User management in Amazon Connect - Authentication methods and best practices - Authorization and role-based access control - Hands-on exercises for user creation and permissions - Secure practices for managing user access All information : https://docs.aws.amazon.com/connect/latest/adminguide/what-is-amazon-connect.html #awsconnect #aws #tutorial #amazonconnect Join this channel to get access to perks: https://www.youtube.com/channel/UCMX_CHkmqREa1hO0g7zH40w/join
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