Chapter 3. Create Contact Flow & Play Prompts | Amazon Connect Tutorial | Read The Manual
The starting point for creating all contact flows is the contact flow designer. It's a drag-and-drop work surface that enables you to link together blocks of actions.
Prompts are audio files played in call flows. For example, hold music is a prompt. Amazon Connect comes with a set of prompts that you can add to your contact flows. Or, you can add your own recordings.
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