AWS Connect Tutorial | Read The Manual
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What you'll learn
This course includes
- 51 hours of video
- Certificate of completion
- Access on mobile and TV
Course content
1 modules • 110 lessons • 51 hours of video
AWS Connect Tutorial | Read The Manual
110 lessons
• 51 hours
AWS Connect Tutorial | Read The Manual
110 lessons
• 51 hours
- Chapter 1. Introduction and Call flow | Amazon Connect Tutorial | Read The Manual 09:58
- Prerequisite Chapter: 2 Create an AWS (non AISP) account | Amazon Connect Tutorial | Read The Manual 04:25
- Chapter 2. Create an Amazon Connect instance | Amazon Connect Tutorial | Read The Manual 04:45
- Chapter 3. Create Contact Flow & Play Prompts | Amazon Connect Tutorial | Read The Manual 11:22
- Chapter 4. Use Lex for NLP (Get customer Input) | Amazon Connect Tutorial | Read The Manual 09:42
- Chapter 5 Lex with Slot (Get customer Input) | Amazon Connect Tutorial | Read The Manual 10:43
- Chapter 5. Part 2: Lex with Slot – Date, Time (Get customer Input) | Amazon Connect Tutorial 11:25
- Chapter 6 Webservice Call using Lambda | Amazon Connect Tutorial | Read The Manual 18:37
- Demo - Microsoft Bot(Luis) with Amazon Connect Live Agent 02:36
- Demo - AWS Live Chat - MS Bot 2-way translation ( English & Hindi) 03:43
- Demo - Amazon Lex Automated Chatbot Designer 05:26
- Chapter 7 Handle Out Of Office ( via DynamoDB/Lambda and inbuilt Hours of operation) Amazon Connect 18:43
- Chapter 8 – Create User/Agent via Upload or Manual entry | Amazon Connect Tutorial 07:24
- Chapter 9 – Create Routing Profile and Queue | AWS Connect Tutorial | Read The Manual 06:47
- Chapter 10 – Transfer to Agent | Amazon Connect Tutorial | Read The Manual 06:02
- Chapter 11 – Buy phone number | Amazon Connect Tutorial | Read The Manual 04:12
- Chapter 12 – Hands on Coding. Complete flow | Amazon Connect Tutorial | Read The Manual 17:00
- Amazon Connect In-built Chat Widget – Run In Localhost 10:33
- Interactive Messages for Amazon Connect Chatbot - Resolved Node.js version issue 10:00
- AWS LEX V1 Code Simplified : Interactive Messages “LIST” for Amazon Connect Chatbot 09:29
- Part 1:Live Demo – Amazon Connect For Airline. Prepare a Call Flow 07:18
- Part 2:Live Demo – AWS Connect For Airline. Development of Flight Booking 34:07
- Part 3:Live Demo – AWS Connect For Airline. Capture to/from City, Date and Number of passenger 29:10
- Part 4:Live Demo – AWS Connect For Airline. Carousel, LIST interactive message/ Rich Message/UI 18:57
- Part 5:Live Demo – AWS Connect For Airline. Slot Mobile Number, Email 23:33
- Part 6:Live Demo – AWS Connect For Airline. Transfer to An Agent 37:25
- Part 7:Live Demo – AWS Connect For Airline AWS SES Email integration 07:23
- Part 8:Live Demo – AWS Connect For Airline. API integration 19:19
- Part 9:Live Demo – AWS Connect For Airline Chatbot Hosting 15:38
- AWS Lex V2 with Amazon Connect Interactive Messages : “LIST” | Code Simplified 09:11
- AWS LEX V1- Interactive message “Quick reply or Button” for Amazon Connect chatbot | Code Simplified 07:50
- AWS Lex V2 : AWS Connect interactive messages “Quick reply or Button” | Code Simplified 07:53
- AWS Lex V1 - Interactive messages “Carousel” for Amazon Connect chatbot 14:14
- AWS Lex V2 - AWS Connect interactive messages “Carousel” with AWS Lex V2 11:50
- In-built chat widget with Security Key (JWT) – Run in Localhost | AWS Connect 05:25
- Without User Input show Interactive message/view “Cards” at Welcome Prompt | Amazon Connect chatbot 06:36
- Complete Tutorial - Part 1 | AWS Connect | Member : A 40:39
- Complete Tutorial – Part 2 | AWS Connect | Member : A 01:01:33
- Pass Contact Attributes In in-Built Chat Widget ( with security token) 07:12
- Directly Pass Contact attributes in-Built Chat Widget 02:55
- Pass the customer display name to AWS Connect chatbot inbuilt widget 06:20
- Download Chat Transcript in-Built AWS Connect Chat Widget 03:04
- Customize AWS Connect Chat Widget Launch Button | Amazon Connect 04:56
- Explained : CCP V2 & Agent Workspace in AWS Connect 07:40
- Configure Quick or Canned response in AWS Connect 04:10
- How to Hide/Redact user Input for Amazon Connect chatbot | PCI Compliance | Hide From Live agent 10:13
- How to Collect User "Password" in Amazon Connect Chatbot | PII Compliance 10:02
- Setup CUSTOM CCP in AWS Connect | Using Stream 12:13
- Show & Pass Contact Attributes in CCP Using View - AWS Connect 09:28
- AWS Connect Complete Tutorial – Day 1 54:03
- AWS Connect Complete Tutorial – Day 2 54:54
- AWS Connect Complete Tutorial – Day 3 01:05:38
- AWS Connect Complete Tutorial – Day 4 Flow Development 01:07:18
- AWS Connect Complete Tutorial – Day 6 01:13:05
- AWS Connect Complete Tutorial – Day 7 59:39
- AWS Connect Complete Tutorial – Day 8 01:00:25
- Configure Custom Agent Workspace/ CCP V2 in AWS Connect 15:55
- Amazon Q setup in AWS Connect 16:26
- AWS Connect Complete Tutorial with Interview Question – Day 9 01:08:49
- Modules in AWS Connect 13:35
- AWS Connect Doubt clearing session on Recording 18:16
- AWS Connect Code review : Multi language with Lex V2 | Flow attribute calling 13:03
- Change Language Runtime Using Set Voice in AWS Connect 04:12
- AWS Connect: How Inbound Call goes from PSTN to Connect To an Agent 05:45
- AWS Connect Complete Tutorial – Day 1 | Batch 2 01:13:47
- AWS Connect Complete Tutorial– Day 2 | Batch 2 01:28:37
- AWS Connect Complete Tutorial – Day 3 (To Be Continue) 01:17:27
- AWS Connect Complete Tutorial – Day 3 –Completed 01:10:28
- AWS Connect Complete Tutorial– Day 4 | Outbound 01:10:24
- AWS Connect Complete Tutorial – Day 5 | Reports 58:56
- AWS Connect Complete Tutorial– Day6 | ID&V 57:05
- AWS Connect Complete Tutorial– Day7 | ID&V 01:02:39
- AWS Connect Complete Tutorial – Day9 | API | Custom CCP | API Gateway 01:21:10
- AWS Connect Complete Tutorial– Day10 | Questions 46:06
- AWS Connect Migration Question/Discussion All in One Video 46:42
- What is API & Amazon/AWS API Gateway 14:01
- Calling REST Webservice / API from AWS Connect Using Lambda 11:04
- Custom Agent Workspace & CCP V2 In AWS Connect 31:48
- Voice ID/Voice Biometric Authentication In AWS Connect 44:17
- Outbound & Outbound Campaign In AWS Connect 44:16
- AWS Connect Calling Lex and Lex calling Lambda 25:18
- Trigger Alert to Supervisor Based on Real Time Transcription Keyword in AWS Connect 15:38
- Supervisor Barge-in & Monitor In Real Time Call/Chat In AWS Connect 04:36
- Voice Mail Setup for Task– Part 1 | Amazon Connect 27:50
- AWS Connect Complete Tutorial– Day1 | Overview | Batch 3 50:04
- AWS Connect Complete Tutorial– Day1 | Overview | Batch 4 52:43
- AWS Connect Complete Tutorial– Day2 | Call Flow | Batch 3 49:54
- AWS Connect Complete Tutorial– Day2 | Call Flow | Batch 4 54:08
- Estimated Wait Time (EWT) AWS Connect 26:42
- AWS Connect Complete Tutorial – Day3 | Call Flow + Lex | Batch 3 49:54
- AWS Connect Complete Tutorial– Day4 | Lambda | Batch 3 40:23
- AWS Connect Complete Tutorial– Day4 | Lambda | Batch 4 54:00
- AWS Connect Complete Tutorial– Day5 | Reports | Batch 3 42:12
- AWS Connect Complete Tutorial– Day5 | Reports | Batch 4 53:29
- AWS Connect Complete Tutorial– Day6 | All Flow Blocks | Batch 3 & 4 57:31
- Removing/Uninstalling Voicemail Express | AWS Connect 11:17
- Enable Outbound campaign Service Quota | AWS Connect 03:08
- AWS Connect Complete Tutorial– Day7 | Logs & Debugging 55:36
- AWS Connect Complete Tutorial– Day 8 | Custom CCP | AWS Connect 55:43
- AWS Connect Complete Tutorial – Day 9 | Questions | Batch 3 & 4 48:06
- Show View(Step by Step Guide) in Custom CCP/Agent Workspace in AWS Connect 08:29
- Show Contact Attributes ( Variable and It’s value) in Custom CCP/Agent Workspace in AWS Connect 06:38
- AWS Connect Complete Tutorial– Day3 | Call Flow + Lex 55:29
- Chapter 5 – Amazon Bedrock Agent Integration with AWS Connect| AWS Bedrock Agentic AI 25:42
- Trigger A Survey After The Agent Disconnects | Amazon Connect 19:47
- Store JSON Object and Looping Arrays | AWS Connect | Amazon Connect 16:38
- Data Tables in Amazon Connect 15:02
- Data Table (Boolean Handle) Amazon Connect 11:15
- AI Agent (Amazon Q) – Introduction | Amazon Connect 11:48
- AI Agent Type – Answer Recommendation | Amazon Connect 32:19
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