The Project Management Podcast - How To Implement Customer-Centric Project Management | Episode 223

https://www.pm-podcast.com/223. This interview with Elizabeth Harrin about her new book book Customer-Centric Project Management is intended (sort of) as an implementation guide to moving your own projects to a customer-centric way of working, using a model called Exceed. We also want to give you some some guidance for ensuring that customer-centricity is sustainable and supported in the organization. To achieve this we will be looking at the case study section from her book, which comes from her own experience and day to day work. While there is of course no guarantee that customer-centricity will always lead to project success, adopting a customer-centric mindset and using the Exceed process to measure and monitor customer satisfaction will, however, help you move towards working with happier, more engaged stakeholders. Remember, we have a wide range of podcasts aimed at helping you earn project management PDUs free of charge, as well as a range of premium podcasts like this one.