Business Architecture - How can to balance between standardization and customization? Polymorphism may be the answer!

Do you find that you often have to balance between standardizing your processes to make your organization very efficient and offering the best customer experience that's tailored to each customer? Well, then you're dealing with a phenomenon called polymorphism that is not often used as a term in the business language but might be useful to understand, especially for business architects. In this video, I give some examples and also show why it is important for business architects to explicitly model this concept in the scenarios that they encounter. Tweet this video: https://youtu.be/iAbgJVdCGOk Are you transforming your organization for the future and looking to provide remarkable customer experiences, leverage and upgrade your existing technology, bring in new technology, thwart your competitors, and understand the changes in the general business environment as you are doing all this? Let me be your guide! I'll show you the right steps on this journey leading to a successful transformation that might even integrate artificial intelligence into your organization in the best way forward. www.topsigma.com www.linkedin.com/in/rajramesh