Quantitative Research - Post-Task vs. Post-Test Questionnaires in Quantitative Usability Testing

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What you'll learn

This course includes

1.5 hours of video
Certificate of completion
Access on mobile and TV

Summary

Keywords

UX User experience Usability nng nielsen norman group ux design ux research customer experience service design ten heuristics ux writing information architecture

Full Transcript

Learn when and why to use post-task and post-test questionnaires in quantitative usability testing – and how combining both can help you pinpoint issues and improve UX. Read More: https://www.nngroup.com/articles/measuring-perceived-usability/ Watch Next: https://www.youtube.com/watch?v=cWau0aimbjM Enroll in live training: https://link.nngroup.com/yt-measuring-ux Subscribe to our weekly newsletter: https://link.nngroup.com/yt-newsletter Follow us and stay connected: Linkedin: https://www.linkedin.com/company/nielsen-norman-group Instagram: https://www.instagram.com/nngux/ Threads: https://www.threads.com/@nngux X: https://x.com/NNgroup Bluesky: https://bsky.app/profile/nngroupux.bsky.social _______________________________________________________ Chapters: 00:00 Introduction 00:25 Post-Task Questionnaires 02:02 Post-Test Questionnaires 03:13 Why You Should Use Both 03:52 Example 04:50 Conclusion