Food & Beverage Service Training Videos - Handling Guest Complaint at Hotel or Restaurant - 10 Things you Must Know (Tutorial 21)

🟥 Premium 5 Weeks F & B Service Training Course: https://www.hospitality-school.com/f-b-service-waiter-course/ 🟨 For hundreds of Training Videos: https://www.hospitality-school.com/hotel-restaurant-management-training-videos/ 🟩 Our manuals with Discounts: https://www.hospitality-school.com/training-manuals/special-offer/ 🟦 PowerPoint versions of our manuals: https://www.hospitality-school.com/hotel-management-power-point-presentation/ ☎️Contact Us Here: https://www.hospitality-school.com/contact-us/ 📧 Email Us Here to Get Training Materials: [email protected] Click here to Read Full Tutorial: http://www.hospitality-school.com/handling-guest-complaint-you-must-know/ Table of content for this Video https://youtu.be/baCQpnxZxQQ/ 0:27 WHY GUEST COMPLAINTS ARE NEEDED TO BE HANDLED There are some basic principles you need to know and use while handling any ocmplaints raised by guests. These are some basic rules for the successful handling of complaints. If you ignore or forget any of these , a simple complaint can turn into a major issue. 1:02 In this unit we will learn some major principles of guest handling. Let’s know what those are. Mind Set up Using Polite Language Proper Listening Remaining Calm Showing Sympathy Apology Never blame others No accuse Not try to make your guest Wrong Be honest 1: Mind set up: Setting up your mind is important. Keep good faith to help customer. It has been said that “Customer is the boss” or “Customer is always right”. So, never take any complaint personally. Try to be professional and handle each complaint with professionally. 2: Using polite Language: Use of language is the most important aspect of handling any verbal or written complaint. While you are handling any written complaint then you need to be sure enough about what you are writing, careful about each word and make sure any of the word does not give wrong meaning. 3: Proper Listening: Proper listening is necessary for two reasons. First of all, if you don’t listen complaints properly then you cannot explain properly. 4: Remaining Calm: You may often find it difficult to remain calm to handle complaints but you have to be that. Just think in a logical way. *** DON'T FORGET TO VISIT WORLD'S ONE OF THE MOST POPULAR FREE HOTEL & RESTAURANT MANAGEMENT TRAINING BLOG TO READ 250+ TRAINING TUTORIALS ABSOLUTELY FREE: http://www.hospitality-school.com/ *** Please Join our Facebook Page where 27,000 + Members are sharing their knowledge: https://www.facebook.com/Free-Hotel-Management-Training-Blog-wwwhospitality-schoolcom-359579793114/ *** Image Credits: www.stockunlimited.com and www.Bigstock.com *** Video Credits: videoblocks.com