MIT 16.660J / ESD.62J / 16.853 Introduction to Lean Six Sigma Methods, IAP 2012 - Ses. 3-5: Quality Tools and Topics

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What you'll learn

This course includes

9 hours of video
Certificate of completion
Access on mobile and TV

Summary

Keywords

Lean quality customer satisfaction total quality management inspection pareto charts flow charts histograms root cause analysis 5 whys

Full Transcript

MIT 16.660J Introduction to Lean Six Sigma Methods, IAP 2012 View the complete course: http://ocw.mit.edu/16-660JIAP12 Instructor: Annalisa L. Weigel This session covers why quality is essential to Lean in achieving customer satisfaction. The instructor presents various tools for ensuring quality and discusses why inspection is an ineffective means of producing high quality products and services. License: Creative Commons BY-NC-SA More information at http://ocw.mit.edu/terms More courses at http://ocw.mit.edu