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Continue your Lean Six Sigma training with our Yellow Belt Certification Videos from Operations University, where Master Black Belt and Instructor Jerry Wright breaks down Root Cause Analysis (RCA) and the Five Whys—a fast, practical way to move beyond surface fixes and solve the real problem. See how RCA outperforms “try-storming,” and watch two quick, real-world examples: a call center complaint backlog resolved by fixing misaligned metrics, and a shop-floor oil leak traced to purchasing incentives—both classic Five Whys walk-throughs. 👉 Get Certified (Yellow Belt): Watch all 7 videos, then complete your certification at OperationsUniversity.org to earn your Yellow Belt certificate. 💰 Advance Your Credentials: Certification & Pricing = Yellow Belt $99 • Green Belt $499 • Black Belt $899 — or all 3 for $1,199 (save when purchasing together). Employer packages: Bulk enrollments & reporting available. 💡 What You’ll Learn in Video #9: • RCA vs. symptom-chasing (why “try-storming” fails) • How to run Five Whys (3–9 “whys,” stop at the “aha” moment) • Example #1: Call center complaints → fix the metric, fix the behavior • Example #2: Oil on the floor → incentives & PPV drive bad parts choice • Other RCA tools you’ll meet (Fishbone/Ishikawa preview, trees, DOE, FMEA, mapping) 📢 Call to Action: ✅ Subscribe for the full Yellow Belt playlist ✅ Visit OperationsUniversity.org for courses & certificates ✅ Share this video with your team #LeanSixSigma #YellowBelt #RootCauseAnalysis #FiveWhys #OperationsUniversity
