Production & Operation Management Full Series - No.15 ~ Total Quality Management | Meaning | Importance | Elements | Principle | Benefits | (Hindi)

✅ Production & Operation Management Full Series ✅ https://www.youtube.com/playlist?list=PLPf7aahSRKFVJixTVuDVcpl4mxRe1IInJ ========================== 📕 Purchase Production & Operation Management PDF Book 📕 https://imojo.in/1TxEGJJ ========================== 📌 Total Quality Management 00:00 Starting 00:25 Purchase PDF BOOK of Production & Operation Management 00:53 Meaning of Total Quality Management (TQM) 02:54 Importance of Total Quality Management (TQM) 06:21 Elements of Total Quality Management (TQM) 12:50 Principle of Total Quality Management (TQM) 17:53 Benefits of Total Quality Management (TQM) 22:07 Implementation or Application of Total Quality Management (TQM) 👉 Meaning of Total Quality Management (TQM) Total Quality Management (TQM) is a philosophy that emphasizes the importance of improving quality throughout an organization. It involves continuous improvement efforts aimed at delivering high-quality products and services that meet or exceed customer expectations. By prioritizing quality, companies can enhance customer satisfaction and improve their reputation in the eyes of their customers. TQM was developed by W. Edwards Deming and Joseph M. Juran. 👉 Importance of Total Quality Management (TQM) 1.) Quality products and services 2.) Increase profit 3.) Customer focus 4.) Continuous Process 5.) Commitment towards improvement 👉 Elements of Total Quality Management (TQM) Majorly TQM has eight Elements which are divided into four categories. We will understand it in house construction way - TQM house A. Foundation – Ethics, Integrity, and Trust. B. Building Bricks – Training, Teamwork, and Leadership. C. Binding Mortar – Communication. D. Roof – Recognition. 👉 Principle of Total Quality Management (TQM) 1.) Customer Center/Focus 2.) Employees involvement 3.) Process centered 4.) Fact-based Decision Making 5.) Communication 6.) Continuous improvement 👉 Benefits of Total Quality Management (TQM) 1.) Fewer product defects 2.) Lower costs 3.) Customer Satisfaction 4.) Good Workplace culture 5.) Other Benefits 👉 Implementation or Application of Total Quality Management (TQM) 1.) Clarify Vision, Mission, and Values 2.) Identify Critical Success Factors (CSF) 3.) Set Measures to track CSF 4.) Identify Customer Groups 5.) Develop a Survey 6.) Develop An Improvement Plan 7.) Re-survey to check improvement plan performance 8.) Maintain current status #tqm #totalqualitymanagement #totalquality #productionmanagement #operationmanagement What is Total Quality Management What are the Importance of Total Quality Management (TQM) Explain the Elements of Total Quality Management (TQM) What are the Principle of Total Quality Management (TQM) Advantages or Benefits of Total Quality Management (TQM) Steps to Implement Total Quality Management (TQM) Application of Total Quality Management (TQM)