Food & Beverage Service Training Videos - How to serve water in a five star hotel

Service of water There are two ways of serving water according to the preference of guest: a. Service of bottled water b. Service of regular water 1. Service of bottled water The order of the bottled water is taken from the guest according to the choices available - Take the sealed bottle in a properly folded waiter’s cloth - The bottle should be presented to the guest with the label of the bottle facing the guest to confirm the brand that he has ordered for. - After confirming, the seal must be opened in front of the guest. - Pour the water in the glass till an inch below the rim of the glass. - Place the bottle on the guests’ table if not empty 2. Service of Regular water - Take the water jug to the guests’ table on a neatly folded waiter’s cloth. - Pour the water in the glass till an inch below the rim of the glass. - Take the jug back to the sideboard - Guidelines to be followed while serving water - Water is served as soon as the guest is seated - Turn the glass right side up if placed upside down. - Do not pour the water till the rim as it can spill on the table or on the guest - While serving water, the posture of the service staff should be such that his right foot is in front to avoid showing back to the guest. - After pouring the water in the glass, wait for the last drop to fall in glass or wipe off the last drop with the help of waiter’s cloth from the spout of jug or mouth of bottle. Points to remember -Always check the glass is spotless and clean - Glass is placed on the top right side on the table so water is served from right hand side of the guest to avoid inconvenience - If the water is cold, wipe the bottle or jug off the droplets of water to avoid slipping. - Do not pick the glass in hand for pouring water. - Avoid being too close and bending down while serving water to avoid inconvenience to guest.