Foundations of IT Support | Google IT Support Certificate - IT Customer Service | Google IT Support Certificate

Remember that in IT your role is to help people. You are helping them with the technology that enhances their lives in a plethora of ways. It is important to keep this in mind as you work with a customer, acknowledge them, and develop a bond of trust and empathy throughout every interaction. 0:00 Customer Service: Soft Skills Introduction 9:01 Anatomy of an Interaction with a customer 16:26 How to Deal with Difficult Situations in IT This video is part of the Google IT Support Certificate, which introduces learners to troubleshooting, customer service, networking, operating systems, systems administration, and security. The program, created by Google employees in the field, is designed to provide you with job-ready skills in about 6 months to start or advance your career in IT. Take the Certificate HERE: https://www.coursera.org/google-certificates/it-support-certificate?utm_source=google&utm_medium=institutions&utm_campaign=youtube-organic__geo--Global&utm_content=vid--9q44g-1wgrQ__topic--IT&utm_term=youtube-description Subscribe HERE: https://goo.gle/subscribegcc #GrowWithGoogle #GoogleCareerCertificate #InformationTechnology Why earn a Google Career Certificate? ► No experience necessary: Learn job-ready skills, with no college degree required. ► Learn at your own pace: Complete the 100% online courses on your own terms. ► Stand out to employers: Make your resume competitive with a credential from Google. ► A path to in-demand jobs: Connect with top employers who are currently hiring.