Make AI Work for You - How to Use NotebookLM to Help With Customer Support | Make AI Work for You | Google

See how you can use AI for creating marketing materials in the next video: https://youtu.be/bj33rMHj-h4?si=m-vnPM1PUxvuj8Ek Providing fast, consistent support can be challenging when you're running a small business, but NotebookLM makes it simple and seamless. Discover how NotebookLM acts as your AI research partner, helping you instantly generate standardized, on-brand customer service scripts and quick reference guides from your own policy documents. This creates a central knowledge hub for your team, allowing them to solve customer problems independently, which helps reduce wait times. Take the course HERE: https://www.coursera.org/specializations/prompting-essentials-google?utm_source=google&utm_medium=institutions&utm_campaign=youtube-organic__geo--Global&utm_content=vid--IOEIl5gvT_Y__topic--PROMPT&utm_term=youtube-description 0:00 Creating a customer response hub 0:23 Fitness rental case example 1:28 Scripts generated by NotebookLM 2:06 Outro and business owner use case 2:42 Company examples Interested in AI training? U.S. based small businesses are eligible for no-cost scholarships for the Google AI Professional Certificate and a 3-month extended no-cost trial of Google Workspace Business Standard (terms apply). Sign up here to receive free training for your team: https://www.coursera.org/business/google-ai-training?utm_source=google&utm_medium=institutions&utm_campaign=sou--youtube__med--social__cam--2026-02-ai-for-smbs-500-free__geo--Global__con--vid--IOEIl5gvT_Y__topic--maiwfy__ter--description Subscribe HERE: https://goo.gle/subscribegcc #GoogleCareerCertificates #AI #NotebookLM About Google Career Certificates: Google Career Certificates are lessons designed to prepare you for entry-level roles in career fields like cybersecurity, data analytics, digital marketing & e-commerce, IT support, project management, or user experience (UX) design. Google Career Certificates give learners the skills they need to apply for more than 2.4 million in-demand jobs with a median salary of $76,000+. Google Career Certificates https://www.youtube.com/@GoogleCareerCertificates How to Use NotebookLM to Help With Customer Support | Make AI Work for You | Google https://youtu.be/IOEIl5gvT_Y