Subject: Operations Management: Sustainability and Supply Chain Management - Chapter 7: Process Strategy

This chapter explains the process stratefy. 0:00 Introduction 0:21 Learning Objectives 0:46 Process Strategy 2:35 Process, Volume, and Variety 4:33 Figure 7.2(a) Process Focus 7:21 Figure 7.2(b) Repetitive Focus 8:37 Figure 7.2(c) Product Focus 9:52 Figure 7.2(d) Mass Customization 10:35 Mass Customization of 3 14:14 Comparison of Processes (4 of 4) 14:52 Crossover Chart Example 2 of 2 17:35 Figure 7.3 Crossover Charts 19:00 Focused Processes 21:54 Process Analysis and Design (1 of 2) 24:53 Process Chart 26:15 Value-Stream Mapping of 2 27:21 Figure 7.6 Value-Stream Mapping 28:17 Service Blueprinting 29:59 Special Considerations for Service Process Design 34:50 Improving Service Productivity (2) 35:42 Production Technology 37:00 Machine Technology 39:14 Automatic Identification Systems (AIS) and RFID 40:40 Process Control 42:20 Vision Systems 44:36 Robots 47:30 Automated Guided Vehicle (AGVS) 48:02 Flexible Manufacturing Systems (FMS) 50:22 Figure 7.9 Computer-Integrated Manufacturing (CIM) 54:39 Process Redesign