Mastering Business Process Automation: From Modeling to Robotic Process Automation and Beyond - Airline Boarding: Process or Workflow?
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11 learners
What you'll learn
This course includes
1 hours of video
Certificate of completion
Access on mobile and TV
Summary
Full Transcript
Do you know where a workflow ends and the business process continues in real life? This video explains the difference between a business process and a workflow using the example of airline passenger boarding. While the business process covers the entire customer journey, the workflow focuses on the IT-supported, automated steps. The key takeaway is the importance of aligning workflows with broader business processes.
This is video #16 of the #BPASeries.
0:00 - Introduction
0:32 - Passenger Boarding Example
1:52 - Role of the BPMS
2:11 - Conclusion
#BusinessProcess #WorkflowAutomation #ProcessVsWorkflow #BPM
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